FAQ’s
3 Aug 2016

 

 

Frequently Asked Questions

 

What’s the minimum age for renting your vehicles?

DrRentalCars.com vehicles may be driven only by renters aged 21 years or over, and who have held a current license for at least 3 years. Drivers over 75 will be asked to provide a Doctor’s Certificate certifying they are fit to drive. Drivers must present a license issued in English, or a foreign Driver’s License in English (or an accompanying certified English translation, provided by a Consulate or other authorized body), or a current International Driving Permit.Drivers must hold a full license – provisional licenses are unacceptable. Do we think you can’t drive? Of course not. We just need to know more about you so we can make a decision (the way insurance companies need extra information before issuing a policy). If you’re under 21, or a provisional license holder, we’re unable to rent a vehicle to you.

Is there any extra charge if we all want to drive?

An additional driver fee of $3 per day is payable for each additional nominated driver (in addition to the person appearing on the Rental Agreement as The Renter).

Can’t we rent a vehicles for less than 3 days?

No. Can I take the vehicle out of Dominican Republic?Vehicles may not be taken out of Dominican Republic without prior written agreement. It’s permitted to utilize the vehicle in the Dominican Republic only.

Do you have automatic vehicles?

Currently, all our vehicles have manual transmission.

What if I have to cancel my reservation?

It’s important that you know about our policy regarding cancelled reservations and the refund of any funds paid. Where a reservation is cancelled, we reserve the right to apply the following :

  1. More than 30 days from start of rental – no fee.
  2. Within 30 days of start of rental – $200
  3. If the vehicle is returned early for any reason whatsoever -no refund.
  4. We also reserve the right to refuse provision of a replacement vehicle in the event of an accident and to refuse a refund of unused days.I
  5. f your reservation is an Internet Special where an advance payment has been made, the rental rate is non-refundable and non-transferable.

Can’t I travel on unsealed roads?

We aren’t saying that you can’t travel on unsealed roads, just that they’re much riskier than sealed roads. So, if you can’t avoid unsealed roads, slow right down and take extreme care. (A higher non-reducible liability applies if there’s any loss/damage/accidents on an unsealed road).

Are there any places we can’t take our vehicle?

The vehicle is permitted to be used on made roads only. It’s prohibited to use the vehicle off road, such as cross country, bush tracks or on beaches. If you ignore this prohibition you’ll be liable for ALL damage to the vehicle and will not be provided with a replacement vehicle.

Are there any roads we can’t drive on?

You can drive on any made road. Due care must be taken on unsealed roads as damage to a vehicle while driving on an unsealed road may incur a higher liability. All off-road driving is prohibited.

What if I break down?

Emergency help is available 24 hours a day, every day of the year, via the Leo Roadside Assistance.

What if I have an accident?

Please proceed to call our office immediately at 809-233-7377 or 829-285-0545, we will guide and help you through the entire process. Why you ask?Our country’s system and laws might differ with yours.